Frequently Asked Questions
Everything you need to know about bringing luxury into your home.
What materials are used in LUSSO furniture?
We source only the finest sustainable hardwoods, top-grain leathers, and premium textiles to ensure every piece meets our high standards of durability and aesthetic excellence.
How long will it take to receive my order?
Standard shipping typically takes 7-14 business days. For custom or handcrafted pieces, please allow 4-6 weeks for production and white-glove delivery.
Do you offer white-glove delivery and assembly?
Yes, we offer premium white-glove service on all large furniture items, which includes room-of-choice delivery, full assembly, and removal of all packaging materials.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original condition. Please note that custom-made furniture and final sale items are non-returnable.
How can I care for my LUSSO textiles and upholstery?
We recommend professional cleaning for all upholstered items. For daily maintenance, avoid direct sunlight and rotate cushions regularly to ensure even wear.
Does LUSSO offer fabric swatches?
Absolutely. You can order up to five complimentary fabric or leather swatches through our website to help you visualize how our materials look in your space.